GPS
Access System
Customer Satisfaction Survey
On a scale of 1-5, please rate your experience with us in the areas shown below.
Name
Practice
Location
Timeliness Of Report Results
Please rate our turnaround time (from day requisition is submitted to day you receive results)
Proteomic Expression Analysis
1 Unacceptable
2 Fair
3 Satisfactory
4 Above Average
5 Excellent
Whole Genome Sequencing
1 Unacceptable
2 Fair
3 Satisfactory
4 Above Average
5 Excellent
Communication During Processing
When we’ve had to be in touch with you regarding a case, how is our communication, in terms of clarity?
GPS Care Center Nurses (responsible for requisition processing)
1 Unacceptable
2 Fair
3 Satisfactory
4 Above Average
5 Excellent
Cannot rate
Laboratory Customer Service Staff (responsible for specimen acquisition)
1 Unacceptable
2 Fair
3 Satisfactory
4 Above Average
5 Excellent
Cannot rate
Courteousness Of Staff
When we’ve had to be in touch with you regarding a case, are our staff members polite, respectful and friendly?
GPS Care Center Nurses (responsible for requisition processing)
1 Unacceptable
2 Fair
3 Satisfactory
4 Above Average
5 Excellent
Cannot rate
Laboratory Customer Service Staff (responsible for specimen acquisition)
1 Unacceptable
2 Fair
3 Satisfactory
4 Above Average
5 Excellent
Cannot rate
Ability to reach us
When you have had to reach out to us, how would you rate the ease of getting through to a live person who could help you?
GPS Care Center Nurses (responsible for requisition processing)
1 Unacceptable
2 Fair
3 Satisfactory
4 Above Average
5 Excellent
Cannot rate
Laboratory Customer Service Staff (responsible for specimen acquisition)
1 Unacceptable
2 Fair
3 Satisfactory
4 Above Average
5 Excellent
Cannot rate
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